Frequently Asked Questions

1. What is the warranty period for ST Dupont products?
ST Dupont offers a warranty on manufacturing defects for a period of two years from the date of purchase. Proof of purchase is required for any warranty claims.

2. How can I authenticate my ST Dupont product?
Each ST Dupont product comes with a unique serial number and a certificate of authenticity. You can verify your product by visiting our official website.

3. Where can I buy genuine ST Dupont products?
Genuine ST Dupont products are available at authorized retailers and our official online store. Be cautious of counterfeit products sold by unauthorized sellers.

4. How do I care for my ST Dupont lighter?
To maintain your lighter, use only ST Dupont-approved fuel and avoid overfilling. Clean the exterior with a soft cloth and store it in a dry place when not in use.

5. Can I refill my ST Dupont lighter with any fuel?
No, only use ST Dupont-approved lighter fuel to ensure optimal performance and avoid damage to your lighter.

6. What should I do if my lighter stops working?
Check if it needs refueling or a new flint. If the issue persists, contact customer service for assistance.

7. Are ST Dupont lighters adjustable?
Yes, most ST Dupont lighters feature an adjustable flame. Refer to the user manual for instructions on how to adjust it safely.

8. How do I replace the flint in my lighter?
Open the lighter, remove the old flint, and insert a new one. Ensure the flint is properly seated before closing the lighter.

9. Can I repair my ST Dupont product myself?
We recommend having any repairs done by authorized service centers to avoid voiding the warranty or causing further damage.

10. What is the best way to store my ST Dupont product?
Store it in a cool, dry place away from direct sunlight and extreme temperatures to preserve its quality.

11. Are ST Dupont products handmade?
Many ST Dupont products are crafted by skilled artisans, combining traditional techniques with modern precision.

12. How can I clean my ST Dupont pen?
Use a soft, dry cloth to wipe the pen. Avoid using harsh chemicals or abrasive materials that may damage the finish.

13. Do ST Dupont lighters come with a guarantee?
Yes, all lighters come with a two-year warranty against manufacturing defects when purchased from authorized dealers.

14. What is the recommended fuel for ST Dupont lighters?
Use only high-quality butane fuel designed for premium lighters to ensure longevity and performance.

15. How do I know if my lighter needs servicing?
If your lighter has inconsistent flame, difficulty igniting, or other performance issues, it may need professional servicing.

16. Can I personalize my ST Dupont product?
Some ST Dupont products offer personalization options. Check with an authorized retailer for available customization services.

17. Are ST Dupont products suitable as gifts?
Absolutely! ST Dupont products are elegant, luxurious, and make exceptional gifts for special occasions.

18. How do I register my product for warranty?
You can register your product online through our official website to activate your warranty coverage.

19. What makes ST Dupont lighters unique?
ST Dupont lighters are renowned for their precision engineering, luxurious materials, and iconic design.

20. Where can I find user manuals for ST Dupont products?
User manuals are available for download on our official website under the support section.

For further assistance, visit our website or reach out to our customer service team.