Returns and Exchanges
At lighterstdupont.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, you may return or exchange it within 14 days of delivery.
Conditions for Returns:
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase is required.
- Personalized or engraved items cannot be returned or exchanged.
How to Initiate a Return:
- Contact our Customer Service team to request a return authorization.
- Once approved, pack the item securely and include all original documents.
- Ship the item back to us using a tracked delivery method.
Refunds:
- Refunds will be processed within 10 business days after we receive and inspect the returned item.
- Shipping costs are non-refundable.
Exchanges:
- To exchange an item, follow the same return process and place a new order for the desired product.
For any questions, please reach out to our Customer Service team. We are here to help!
Note: This policy does not affect your statutory rights.